Frequently asked questions
[VENUE & BOOKING]
What is an Escape Room?
An Escape room is your interactive, live puzzle game working against the clock. You have 60 Minutes to solve a series of puzzles using the clues you find, your brain powers and your problem solving ability. If you want to make our FAME board, do it in 60 or less
Will my room be with just us or will others be in there?
You book the room, you have the room to yourselves. Many companies do share the bookings to maximise sales and fill rooms, but we are happy to let a game play with just you, its your hour, enjoy.
Will i really be locked in?
DO I NEED TO BOOK?
ALTHOUGH SPACE PERMITTING WE WILL ACCEPT WALK IN BOOKINGS, IT IS ADVISED THAT YOU BOOK IN ADVANCE ONLINE TO ENSURE WE HAVE SPACES AVAILABLE AND TO AVOID ANY DISAPPOINTMENT.
WHAT TIME SHOULD I ARRIVE?
PLEASE ARRIVE AT LEAST 10 MINUTES BEFORE YOUR SESSION
Can I Cancel, Change or Refund my booking?
CHANGE a booking time or date:
CAN I BRING EXTRA PLAYERS AFTER I HAVE BOOKED?
YES, BUT THERE IS A MAXIMUM OF 6 PEOPLE PER GAME AND YOU WILL HAVE TO PAY THE DIFFERENCE FOR THE EXTRA PLAYERS WHEN YOU ARRIVE
DO YOU PROVIDE CORPORATE TEAM BUILDING EVENTS?
OF COURSE. ALL OUR GAMES ARE SUITABLE FOR TEAM BUILDING EVENTS AS TEAM WORK IS A KEY PART OF ESCAPING WITHIN THE 60 MINUTE TIME LIMIT
IS YOUR VENUE WHEELCHAIR ACCESSIBLE?
WHAT IF I ARRIVE LATE?
DUE TO OUR EVENTS BEING LIVE, WE CANNOT GUARANTEE YOU WILL BE ABLE TO PLAY IF YOU ARRIVE LATE. WE ARE UNALBE PROVIDE REFUNDS IN THIS SITUATION.
HOW MUCH DOES IT COST?
A DEPOSIT OF £20 PER ROOM IS TAKEN AT THE TIME OF BOOKING. THE REMAINING BALANCE IS TO BE PAID IN CASH WHEN YOU ARRIVE ON THE DAY.
Where Can I Park?
Parking is very quick and convinient from Carmarthen. Simple head to SA31 1LS and at the roundabout (We are on it) Take the King Street Exit, 50yds on your right opposite St Peters Church is St Peters Car Park. It costs (at time of writing) £1.60 for 2 hours in the short stay, long stay is £2.30 for a day if you plan on hanging around and exploring wonderful Carmarthen while you are here.
We do not advise that you park in Lidl supermarket car-park as it is for Lidl customers only and they use an automated penalty system.
Are you open?
Yes, until such a time companies are force-closed and grants are issued we have little choice but to remain open for as long as possible. But this has its merits, you need a mind release with your close family to "Escape" both our room and the mental torture of this outbreak. Join us and we will take your mind off things.
There are 2 reasons for cancellation,
Is it Safe?
To be sure of this and make our games as safe as possible we employ the following:
Changes to games?
We have introduced 1 change to our games which relates to The Oubliette.
Getting in touch
To get in touch with us about anything here or to answer your questions further, please use use the following methods to ensure we see it as soon as we can. (its no secret we are awful at phones, when you are playing your game i am sure you would be angry if we missed a clue because we are on the phone.) So we do not answer calls when games are live.